Support
Beta notice. Trypn is a free controlled beta. There is no service-level promise and no guaranteed response time — a small team reads everything and replies when it can.
Quickest route
Use the feedback control on the screen where the problem happened. It sends which screen you were on and nothing else from your trip — no plan contents, no notes, no uploads.
By email
Write to support@trypn.app. Nothing from your trips is attached automatically. Only send trip details if you choose to paste them yourself.
Reference id
When something goes wrong, Trypn shows a short reference on the error message. Including it lets us find the failure without seeing your trip.
Message template
What happened: What I expected instead: Reference id (optional): —
Deleting your account
You can do it yourself in settings and privacy — it does not need support. Write only if the deletion itself fails.